Terms & Conditions
Returns Policy
We hope that you will be pleased with your ‘Lily & Albert’ garment but understand that from time to time you may wish to return a product to us. You have up to 14 days from the purchase date to return any item for exchange or refund providing it is unworn, unwashed and in the original condition. Returns procedure
You must send a copy of the invoice with the goods stating the reason for the return. On receipt of the goods we will send you a refund (using the method originally used to pay for your purchase) for the full price, excluding the original delivery charges. Goods returned will be at your own cost. You will not be charged for exchanges we send to you. Where you return a product in contravention of this policy and where you do not have any other legal right to return the product we reserve the right not to refund or exchange the product.
Lily & Albert Index House Ascot
SL5 7ET
We are LILY AND ALBERT LIMITED. Our registered office is Boulton House,17–21 Chorlton Street, Manchester, M1 3HY. Our company registration number is 6844631. Our email address is sales@lilyandalbert.com
Terms of Sale
The terms and conditions apply to the use of the Lily and Albert.com website. In these terms of sale, “we” means LILY AND ALBERT (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly). By placing an order you are agreeing to these terms of sale.
General terms
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy use of our website will be subject to terms of use.
We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts, which we have entered into with you.
If a court of competent jurisdiction holds any provision of these terms of sale invalid or unenforceable, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted. No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale. You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment; variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
These terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.
Order process
In order to enter into a contract to purchase products from us, you will need to take the following steps: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; you must select your preferred method of delivery and confirm your order and your consent to these terms of sale; you will be transferred to the PayPal website/Google checkout website, and PayPal or Google checkout will handle your payment; we will then send you an initial acknowledgment; and once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.
We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time and therefore recommend that you check these terms regularly before ordering any products.
The only language in which we provide these terms of sale is English.
Before you place your order, you will have the opportunity of identifying whether you have made any input errors and you may correct those input errors before placing your order by.
The products
Whilst every effort is made to ensure that the Images of products on our website are accurate, due to the nature of our handmade garments some patterns may vary.
Price and payment
All Prices listed on the LILY AND ALBERT website are correct at the time of entering, however, we reserve the right to change the product at any time, but changes will not affect contracts which have come into force. We will always verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product. All prices include value added tax.
In addition to the price of the products, you will have to pay a delivery charge, which will be as stated when you pay for the product.
Payment must be made by Pay Pal or Google payment upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.
Your warranties
You warrant that to LILY AND ALBERT that (a) You are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale (b) The information provided in your order is accurate and complete (c) You will be able to accept delivery of the products (d) You are at least 18 years of age
Delivery
The delivery period stated within which you receive your order is approximate. Goods will be delivered to the address indicated in your order.
Risk and ownership
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon delivery of the products and receipt by us of full payment of all sums due in respect of the products (including delivery charges). We will be entitled to recover payment for the products even where ownership has not passed to you.
Cancelling an order/returns
You may cancel a contract to purchase a product or products at any time within 7 working days after the day you received the relevant products or products. If you wish to cancel please follow our Returns Procedure
If you cancel a contract on this basis, you must inform us in by email and return the products to us immediately, in the same condition in which you received them. Products returned by you in accordance with this Section will be refunded in full. However, you will be responsible for paying the cost of returning the product to us. If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event Within 30 days of the day we received your valid notice of cancellation
Statutory rights
Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).
Limitations of liability
Nothing in these terms of sale will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.
Subject to this, the products we sell are intended for personal use only and we will not be liable for any business losses (including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time).
These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have nonexclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
We are Lily and Albert Ltd. Our registered office is Boulton House, 17-21 Chorlton Street, Manchester M1 3HY. Our principal trading address is Index House, Ascot, Berkshire SL5 7ET. Our company registration number is 6844631 Our email address is sales@lilyandalbert.com |